National Suicide Prevention Alliance

A new website and forum for the growing NSPA

The brief

The NSPA is an alliance of public, private and voluntary organisations in England who care about suicide prevention. With over 600 members and counting, they were looking for a website refresh to give their growing audience a forum on which to exchange ideas and to host their annual conference and growing library of resources.

Our role

We kicked off the project with a series of workshops to really understand the NSPA and their aims for the website now and in the future. We facilitated the online workshops with the whole team across UX and the visual design, and interviewed 6 members of the alliance to gain insights on the current digital experience.

We tested the wireframe prototype thoroughly with users, and made iterations on the design to ensure we created a product that was both visually appealing and simple to use.

Our challenge

We re-designed the filteration system on both the Members and Resources pages to enable users to find what they are looking for with maximum ease. The multi-selection filters with complex logic and dynamically refreshing results required multiple iterations but with persistence and quality assurance the result was a beautiful filtering module that became an important part of our feature stack.

The outcome

The website is a central location for information, advice and connections on suicide prevention. Viewership is up 20% with resources being the most visited section on the website.  We also migrated members from the previous forum and seamlessly integrated them to share experiences, resources and connect with one another across the country.


Hertech were professional, responsive and up to any challenge. We appreciated the creative collaborative spaces they made to help us explore what we wanted and needed, the questions to help us focus, their responsiveness to feedback, and the clarity of the site they built for us. They delivered the website on time and a year on, they continue to support us and respond to our evolving needs as we grow.

Penny Fosten, NSPA Executive Lead