A new website and forum for the growing NSPA
The brief
The NSPA is an alliance of public, private and voluntary organisations in England who care about suicide prevention. With over 600 members and counting, they were looking for a website refresh to give their growing audience a forum on which to exchange ideas and to host their annual conference and growing library of resources.
Our role
We kicked off the project with a series of workshops to really understand the NSPA and their aims for the website now and in the future. We facilitated the online workshops with the whole team across UX and the visual design, and interviewed 6 members of the alliance to gain insights on the current digital experience.
We tested the wireframe prototype thoroughly with users, and made iterations on the design to ensure we created a product that was both visually appealing and simple to use.
Our challenge
We re-designed the filteration system on both the Members and Resources pages to enable users to find what they are looking for with maximum ease. The multi-selection filters with complex logic and dynamically refreshing results required multiple iterations but with persistence and quality assurance the result was a beautiful filtering module that became an important part of our feature stack.
The outcome
The website is a central location for information, advice and connections on suicide prevention. Viewership is up 20% with resources being the most visited section on the website. We also migrated members from the previous forum and seamlessly integrated them to share experiences, resources and connect with one another across the country.
