Children’s Burns Trust

Children’s Burns Trust are a national charity dedicated to providing rehabilitation support for burned and scald injured children and their families.

The brief

This project entailed a comprehensive digital transformation, encompassing a brand refresh, developmental enhancements, and adherence to accessibility standards. The primary goals were to elevate the user experience, optimise technical performance, particularly on mobile devices, and implement design elements to bolster the functionality of the website’s donation platform.

Our process

Hertech managed the entire project lifecycle, encompassing discovery, workshops, project management, client co-design, wireframing, UI design, user testing, and development. We crafted personas to chart user journeys, gaining a thorough understanding of diverse audiences and stakeholders. The wireframing stage successfully established clear entry points into the website.

The outcome

We completed a successful brand refresh, infusing it with a clean and modern aesthetic while strategically utilising colour to effectively distinguish and guide the three distinct user groups. Leveraging analytics and prioritising accessibility, we simplified signposting and optimised the user experience, resulting in an intuitive and user-friendly interface that caters to all individuals involved. Additionally, we seamlessly integrated the store with the website, eliminating the previous separation and providing a unified and cohesive online experience.

From the very beginning of our collaboration with Hertech on the Children’s Burns Trust digital transformation project they demonstrated a profound understanding of our vision and goals for the website, and it was evident that they were as passionate about our project as we were. What sets Hertech apart is not just their technical expertise but also their innate ability to translate ideas into a visually stunning and user-friendly website.
One of the most impressive aspects of working with Hertech was their attention to detail. Every element of the project, including all the key milestones were achieved with professionalism and a commitment to excellence. They were always accessible and responsive to our feedback and questions, making a large project much easier to manage. We would absolutely recommend Hertech to anyone.


Kate Rivera, Children's Burns Trust